Review Knowledge Base Articles

Relevant to: staff

This article contains information considered accurate at the time of publishing. Technology updates, changes in University security practices, policies and procedures may effect the information in this article - updates to articles are scheduled on a periodic basis and will address any required changes.

Introduction

Knowledge Base (KB) articles should be reviewed annually to ensure content remains accurate and up to date. This article explains how to review a KB article and update its review settings.

Review and Update the Article

  1. Review article content for accuracy and update any items as necessary.
  2. Select Publish to KB.

Update Review Settings

  1. Open the Settings tab.
  2. Set the Review Date to one year from the current date.
  3. Select Notify Owner of Review Date.
  4. Review the Article Owner. 
    • ​​​​​​​If an individual is listed, change the Article Owner to the appropriate team or group (Course Support Admin, ITS KB Articles, Registar's Office TDX, and 1Stop Student Services, etc).
  5. Select Notify Owner of Feedback.
  6. Click Save to apply all changes.

 

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