White List and Spam Filter Guide

Relevant to: Students, Faculty

 

 

 

Introduction

 

 Every email provider deals with spam and unwanted emails differently. As a large institution that sends out many emails, sometimes these spam filters flag our official ESC emails as spam/junk.

Email users can use what is called the “Whitelist” to specify trusted sources, and keep emails from those sources out of the junk folder.

In this guide, we will show you the steps for managing your Whitelist and spam settings on the four most popular email providers: Gmail, Yahoo!, Hotmail, and AOL

 

Keeping Your College Email From Going to Spam - White List and Spam Filter Guide

 

·        Gmail

·        Yahoo!

·        Hotmail

·        AOL

·        Outlook

 

 

 

Gmail

 

https://support.google.com/a/answer/2364632

 

To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our mails has been moved to the spam folder, you can mark it "Not Spam" to white list it.

·        Select contacts from the options on the left side of the Gmail Inbox.

·        Select Create Contact on the top menu.

·        Enter the email address in the primary email box.

·        Select Save.

 

 

Yahoo!

 

 

https://help.yahoo.com/kb/SLN24439.html

In Yahoo Mail, your Contacts list is the best way to white list. To add the From Address to your Yahoo Contacts:

·        Open your Yahoo mailbox.

·        Click the address book icon at the top right of the page. When you roll your mouse over it, it will say Contacts.

·        Click "Add a New Contact" at the bottom of the window.

·        Fill in the fields of your Contact.

·        Click Save.

 

 

 

 Hotmail

 

 

https://support.office.com/en-us/article/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46

Add the From address you want to receive mailings from to your Hotmail Safe List:

·        Open your mailbox and click “Options” (upper right hand corner).

·        Click the “Junk E-Mail Protection” link.

·        Select the “Safe List” link.

·        Copy and paste username@domain.com into the dialog box titled “Type an address or domain”.

·        Click the “Add” button next to the dialog box.

If the mailing is in your "Junk E-Mail Folder", open the email and click the "Not Junk" button. 

You should also check that the mailing's email address is not in your Blocked Senders list.  You can find your Blocked Senders list by following the directions above and going to "Blocked Senders List" instead of "Safe List".  If you see the mailing's from address on this list, select it and click the Remove button. 

 

 

 

AOL

 

 

https://help.aol.com/articles/aol-mail-spam-and-privacy

 

To white list a contact in AOL:

·        Click Contacts on the left navigation bar of your inbox screen.

·        Then, click the New Contact icon on the top bar.

·        Add the new contact information to the required fields.

·        Once completed, click the Add Contact button at the bottom.

Replying to an email from a sender you want to white list will also automatically add the list as a safe sender if you're using AOL web mail.

Email from that domain will then be delivered straight to your inbox. The software will recognize that it's not spam.

 

Outlook

 

https://support.microsoft.com/en-us/office/overview-of-the-junk-email-filter

 

To white list a contact in Outlook (desktop):

·        Highlight or open the email from the sender that needs to be added as safe (Or, simply highlight the email, then right-click your mouse and hover your cursor over 'junk', then select the option you choose)

·        Click the 'junk' button on the toolbar ribbon (If you do not see it on the toolbar due to how your window is formatted, you may need to click the ellipses (...) that is located on the righthand side of the toolbar to expand the list)

·        Select Junk Email Options

·        Select the option you choose