How to transfer a call using Mitel phones
Press the Transfer function key during an active call. Dial the extension
as (you have the following options)
Warm (Announced) Transfer - Wait until the other party answers, explain the reason for the transfer, and press the Yes soft key to complete the transfer.
Cold (Unannounced) Transfer - Press the Transfer soft key or hang up.
Cancel Transfer - Press the Cancel soft key or press the line button to take the original call off hold.
Transfer directly to a VM box.
To transfer an incoming call directly to the voice mailbox of someone in your organization, do one of the following:
· Press the # key on the phone's keypad
· Press the Voicemail function key
· Press the 'To VM' soft key Note: When using Mitel phones, incoming calls that are part of a Ring Group or processed by a Call Screening rule, cannot be transferred to voicemail.