IBM Lotus Notes Troubleshooting Guide

Relevant To: Staff

Introduction

There may be times when Lotus Notes does not load properly and the application needs to be rebuilt.  To force this action, we can rename the user’s data folder so that Lotus Notes build a new one when it is re-opened.

Renaming Data Folder: Desktop

1. Open File Explorer from user's desktop.
2. Open the Local Disk C: Drive
3. Open "Program Files (x86)" folder 
4. Open the "IBM" folder.
5. Open the "Notes" folder.
6. Right-click on the data folder and rename it to "xdata".
7. Have the user re-open Notes, and from there, we can proceed with our normal setup procedure.

(C:\Program Files (x86)\IBM\Notes)

*Please note that these steps cannot be used when troubleshooting account for IT Service Desk Technicians.

Renaming/Adding Lotus Notes Drive: Citrix

1. Open 'Active Directory Users and Computers' and login with Admin Credentials.

2. Right click on esc.edu and select find

3. Enter the name of the user and select Find Now

4. Double click on the user name.

5. Click on the tab:  Remote Desktop Services Profile

6. Select the W drive and copy the following information into the To: field (short name being the short name of the user which can be found in Active Directory or ServiceNow): \\xfs3unv1ws0801\NOTES852\shortname

7. Click Apply then OK

***If the drive and To field are already showing the correct information, add the number 1 to the end of the full path (shortname1), then Apply and OK to  save***