Relevant to: faculty, staff, and students

This article contains information considered accurate at the time of publishing. Technology updates, changes in University security practices, policies and procedures may effect the information in this article - updates to articles are scheduled on a periodic basis and will address any required changes.

Introduction

This article contains information about navigating the Service Desk Home page:   Service Desk Home Page

Sign in

Signing in allows you to submit a ticket, request services, click faculty/staff/student links, and to take a look at your submitted tickets.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Home

Submit a ticket

You will need to be signed in to submit a ticket.  You will receive an email response to your SUNY Empire email inbox with a copy of your ticket.

 

To report an issue, fill out the fields in the form.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Find your answer

Access SUNY Empire’s Knowledge Base for instructional articles on how to resolve common problems.

 

 

 

 

 

 

 

 

 

Request Services

Select a category to request access to a specific software or to request new hardware.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Live Chat

Click on this to begin a live chat with one of our IT Service Desk team members. You can describe your issue to an agent here. Be prepared to provide identifying information to verify your identity.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

System Status

The System Status message banner indicates whether system services are functioning as expected.

 

 

 

View My Tickets

Click this to see tickets that you have submitted.  The search feature is customizable to more accurately find your tickets.

 

 

 

 

 

 

 

 

 

IT Service Desk Hours of Operation & Contact Information

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current Student Links

These are links frequently used by students. Please visit the Student Home page to see the full list of links you can access.

 

 

 

 

 

 

 

 

 

 

 

 

Faculty and Staff Links

These are links frequently used by faculty and staff. Please visit the Faculty/Staff Home page to see the full list of links you can access.

 

 

 

 

 

 

 

 

 

 

 

 

Services

Select a category to request access to a specific software or to request new hardware.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Knowledge Base

Select a category to read instructional guides and walkthroughs that guide you through common problems or processes.