Relevant to: students
Introduction
SUNY Empire recognizes the struggles our students face as students, parents, caretakers, and community members. To support our students holistically, SUNY Empire has teamed with LifeWorks My Student Support Program (MySSP) to provide confidential, high-quality mental health support. This service is available 24/7/365 at no additional cost to students and is supported by the student health fee.
Students may reach out once or as often as needed to talk with trained mental health professionals. The mobile app and website offer self-help and wellness resources, and the ability to text or call for support. This article covers how to access MySSP via the mobile app, the web, or by phone.
Accessing MySSP via the Mobile App
Download the LifeWorks MySSP app from any mobile app store:
Once downloaded, open the app and type “Empire State University.”
After selecting the university, confirm and proceed to enter your personal details including chosen name, last name, language, country, and accept the terms and conditions.
Once completed, you’ll see a dashboard with resources and communication options. To call or text, additional information such as your location or callback number may be required.
Feedback is encouraged—tap the feedback button to share your experience.
Explore the app to discover all available support tools!
Using the Internet
Visit MySSP.App to find contact options, initiate a text-based chat, and explore wellness resources.
Calling MySSP Directly
Support is available via the app and through direct phone numbers, 24/7, by experienced counselors. Make sure you're in a quiet, private place with at least 30 minutes available for a session.
- United States: 1 (866) 743-7732
- Canada: 1 (855) 649-8641
- United Kingdom: 44 0800 086 9920
- Hong Kong: 800 906 199
- Other regions: +1 (416) 380-6578 (International charges may apply)