How do I recall an email message after it is sent

Relevant to: faculty, staff, and students

This article contains information considered accurate at the time of publishing. Technology updates, changes in University security practices, and/or policies and procedures may affect the information in this article - updates to articles are scheduled on a periodic basis and will address any required changes.

Introduction

Email messages sent from SUNY Empire email accounts to other SUNY Empire email accounts can be recalled as long as they have not been read by the recipients.

Further information can be found from Microsoft 365 Support here.

Instructions

  1. Open the Microsoft Outlook program
  2. Navigate to your Sent Items folder
  3. Double click on the message you would like to recall
  4. In the ribbon at the top of the screen, locate the Actions button
  5. Select the Actions button
  6. Select the option for 'Recall this message'
  7. Click the option to delete unread copies of the message
Print Article