Updating Global Connect VPN configuration

If you are having difficulty accessing the Global Protect VPN you may need to update the Global Protect VPN settings.  Please see below to ensure your GlobalProtect client is configured to use the correct connection.

Access GlobalProtect 

  1. Open the up carrot (^) in your system tray to the left of the time. In the icons that pop up, you should see a grayed-out Globe icon with a red X 

  1. Click on the Globe 
    Image show windows system tray open with global protect globe selected

  2. Select the three lines (known as the hamburger) in the upper right corner:
    Global Protect Applciation Window showing the 3 line menu option in the top right corner
     
  3. Select Settings
    Global protect application window with menu open, highlighting the settings option 
     

  4. Check the Portals on the General Tab in the GlobalProtect Settings window:

    1. If you see vpn2.esc.edu, proceed to step 6 below. 

    2. If it is blank or if it lists afterburner.vpn.esc.edu, then you will need to Add a New Portal
       

Add a New Portal

  1. Click the Add button 
    Global protect settings window, showing add button
     
  2. Enter vpn2.esc.edu  
     
  3. Click Save 
    Image showing portal address input for global protect and highlighting the save button
     
  4. Select afterburner.vpn.esc.edu 
  5. Click the Delete Button twice
  6. Click the Sign Out Button then click OK to the pop up window 
    Global protect settings window, highlighting the save button and the OK button on the remove dialog box
     
  7. Close the Settings window  
  8. Open the Globe icon again in the system tray  
  9. Select Connect 
  10. If prompted, login with your @sunyempire.edu credentials 
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