Relevant to: faculty, staff, and students
This article contains information considered accurate at the time of publishing. Technology updates, changes in University security practices, policies and procedures may affect the information in this article - updates to articles are scheduled on a periodic basis and will address any required changes.
About Passwords at SUNY Empire
SUNY Empire State University uses single sign-on, allowing students, faculty and staff to log into multiple university systems, including MySUNYEmpire, your office computer, computer lab desktops, all secure university websites, the Microsoft 365 environment, and Brightspace all with one password.
To keep your password and identity secure while providing convenience for password resets Information Technology Services (ITS) offers the Microsoft Self Service Password Reset (SSPR) to students, faculty and staff. SSPR allows the university community to verify identity, reset a password, or change a password from anywhere and from any device. When you need to reset a password with SSPR, a security code is sent to your preferred method for authentication; your personal email, mobile phone, office phone, or authenticator app. Your choice!
Resetting Password
If you have forgotten your password please visit the Reset Password page.
As a reminder, your password must have:
It must have at least three of these requirements:
- At least one number
- At least one capital letter
- At least one lower case letter
- A special character
It cannot:
- Have your name in it
- Have repeating characters like 123 or 111
- Be a password you have used before with the Empire State University system
We recommend a strong passphrase such as OhSayCanU$ee76
For more detailed instructions, please visit our article Reset Your Password - Verifying with Email
Changing Your Password
There are times you will have to change your university password. Passwords need to be changed when accounts get compromised, and when temporary passwords are assigned. To change your password, go to the Change Your Password page.
As a reminder, your password must have:
It must have at least three of these requirements:
- At least one number
- At least one capital letter
- At least one lower case letter
- A special character
It cannot:
- Have your name in it
- Have repeating characters like 123 or 111
- Be a password you have used before with the Empire State University system
We recommend a strong passphrase such as OhSayCanU$ee76
For more detailed instructions, please visit our article Change Your University Account Password
Resetting your Multi-Factor Authenticator
There are times when you will need to reset your Multi-Factor Authenticator. A new device, or phone number, or even removing the old Authenticator can cause this. Please contact the Service Desk for assistance as they will remove the old method on your account and give you instructions on how to set up the new one.
To change your Multi-Factor Authentication you can go to the Microsoft SSPR Page
Additional Help
The SUNY Empire Service Desk is here to assist you.
You can reach them by email at service-desk@sunyempire.edu
By Ticket or Chat at https://help.sunyempire.edu/
Or by phone: 518-587-2100 Option 5
Their hours are:
Monday through Thursday 8:30 am to 9 pm
Friday 8:30 am to 5 pm
Sunday 1 pm to 9 pm
They are closed all state and federal holidays