Relevant to: students
Introduction
In order to provide the most secure method of connecting to Microsoft Outlook email, Microsoft requires the use of secure modern authentication settings. In order to meet these standards, effective November 2, 2020, ITS implemented this new security protocol for accessing your university Outlook email.
What to Expect
The native/default email app on most mobile devices will no longer authenticate securely with your SUNY Empire credentials to provide access to email. Affected users:
- May receive prompts asking them to reauthenticate their SUNY Empire credentials in the native email client
- May not receive new email or refresh email in the native application on their mobile device.
As a result, mobile users will now need to download the Outlook mobile app to continue logging into the email inbox.
How to Resolve
Users who are unable to reauthenticate should remove the account from the native client, and access the SUNY Empire inbox via the Outlook app for your supported device.
We encourage you to download and install the Microsoft Outlook for iOS/Android application via your device's App store, or via the following link: Microsoft Outlook for iOS and Android.
For more information on how to set up the Microsoft Outlook for mobile app, see the following article from the ITS Knowledge Base: Adding Microsoft Outlook to a Phone or Mobile Device.
If you experience any technical difficulties as a result of this upgrade or have any questions, please contact the IT Service Desk.