Signing into your computer after a password change

Relevant to: faculty, staff, and students

This article contains information considered accurate at the time of publishing. Technology updates, changes in University security practices, and/or policies and procedures may affect the information in this article - updates to articles are scheduled on a periodic basis and will address any required changes.

Updating your new password on your computer login screen

You may find it beneficial to either bring up these directions on another device or print them out, as you will not be able to reference them on the device you are updating.

If you have received an email saying your password will be expiring, on November 19, 2024, you will be prompted to change to a password of 14 or more characters. You will see a prompt to change your password when you are logged into your computer. It will show your university email address, and requests your current (old) password, and then lines for a new password and confirmation of the new password, like this:

Password change prompt screenshot

After you have changed your password, you will need to update your login information in several places. Windows machine and Macs have separate directions, each listed below.

Windows machines

  1. After you change your password, you will need to log out of Global Protect if you have ever logged in before and then log back into Global Protect with your new password:
    1. Click on Global Protect in your system tray
    Global Protect icon Global Protect window
    1. Click on the three lines in the upper right-hand corner of Global Protect
    2. Select Sign Out
    Global Protect sign out option Global Protect connect button
  2. Now log into the VPN (Global Protect) by clicking on Connect.
  3. Next, lock your computer. (Do not turn it off or restart. Either of those will turn off the VPN, and you need the VPN on to make the connection.)
    1. Press the Windows Key and the L key at the same time
    2. Or press Ctrl + Alt + Delete and select Lock
  4. At the login screen, select Other User in the lower left corner.

Other user option

  1. You will now have a line where you can enter your username as well as password.
    • For your username, use your full SUNY Empire email address: firstname.lastname@sunyempire.edu and then use your new password. This will log you back in with your existing profile (files, Outlook setup, etc.)

Enter username and password

  1. You should now be able to log in with the new password every time you log in.

Mac OS machines

  1. After you change your password, restart your computer.
  2. If you are at a university site, you will need to be connected to the network through a hardwire (docking stations are usually hardwired) or you will need to log into the ESCGuestWiFi network (not SUNYEmpire WiFi network). The current guest Wi-Fi password can be found here: Guest Password
  3. Sign into the Local Mac Profile using your email address: firstname.lastname@sunyempire.edu or just firstname.lastname and your old password.

Mac login

  1. On the second sign-on screen, where you are prompted to verify your Entra ID Password (Microsoft password), enter your full email address: firstname.lastname@sunyempire.edu and your New Password.

Entra ID sign-in

  1. JAMF should then notify you that your local password does not match. It will have you then enter your old password, and it then syncs your new password.

JAMF password sync

  1. Reboot your computer and confirm that the login pages all use your new password.
  2. You will now use your new password whenever you log back into the Mac.

Other logins

You will need to log back into your programs on your computer, and also on your phone, iPad, or any other devices you use your university account on.

You will need to log back into university WiFi on your computer, or your university owned iPad. If you log into university WiFi on your phone or personal devices, we recommend you log in with EduRoam rather than the SUNYEmpire wifi. You will need to log back into EduRoam with the new password, as well.

To log into SUNYEmpire WiFi check out this article: Article - Connect to SUNYEmpire WiFi

To log into EduRoam go to this article: Article - Wireless Access using eduroam

(Lotus/IBM/HCL) Notes password: Your Notes password does not change when your Microsoft (main) password changes.

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