Setting up MFA on a New Device

Relevant to: faculty, staff, and students

This article contains information considered accurate at the time of publishing. Technology updates, changes in University security practices, and/or policies and procedures may affect the information in this article - updates to articles are scheduled on a periodic basis and will address any required changes.

Switching MFA to a New Device

Changing your Multi-Factor Authentication (MFA) method from one device to another is an important step to ensure continued access to your accounts while maintaining security. Follow these steps to smoothly transition your MFA setup to a new device.

1. Manage Your MFA Settings

  • Make sure old device is connected to the Internet.
  • Log in to your Microsoft Account Settings.
  • Ensure your new device has the necessary authentication app installed (e.g., Microsoft Authenticator).
  • Make sure your new device is connected to the Internet.
  • Select "+ Add sign-in method" from the page.

Screenshot of Security Info page with Add sign-in method highlighted

  • Follow the prompts to add your new device. This usually involves scanning a QR code with your new device's authentication app.
  • You can find detailed instructions at the Setup for Multi-Factor Authentication article.

2. Remove the Old Device

  • Once your new device is successfully set up, remove the old device from your MFA settings.
  • Select "Delete" next to your old device.

Screenshot highlighting delete button next to MFA

3. Test Your New Setup

  • Log out of your account and log back in to ensure that the new device is working correctly with your MFA setup.
  • Verify that you receive the authentication prompt on your new device.

By following these steps, you can ensure a smooth transition of your Multi-Factor Authentication from one device to another, maintaining the security and accessibility of your accounts. If you encounter any issues, please contact the Service Desk for assistance.

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