Setting up MFA on a New Device

Changing your Multi-Factor Authentication (MFA) method from one device to another is an important step to ensure continued access to your accounts while maintaining security. Follow these steps to smoothly transition your MFA setup to a new device.

  1. Manage Your MFA Settings
    • Make sure old device is connected to the Internet
    • Log in to your Microsoft Account Settings
    • Ensure your new device has the necessary authentication app installed (e.g., Microsoft Authenticator).
    • Make sure your new device is connected to the Internet.
    • Select"+ Add sign-in method" from the pageScreenshot of Security Info page with Add sign-in method highlighted
    • Follow the prompts to add your new device. This usually involves scanning a QR code with your new device's authentication app.
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  3. Remove the Old Device 
    • Once your new device is successfully set up, remove the old device from your MFA settings.
    • Select "Delete" next to your old deviceScreenshot highlighting delete button next to MFA
       
  4. Test Your New Setup
    • Log out of your account and log back in to ensure that the new device is working correctly with your MFA setup.
    • Verify that you receive the authentication prompt on your new device.

By following these steps, you can ensure a smooth transition of your Multi-Factor Authentication from one device to another, maintaining the security and accessibility of your accounts. If you encounter any issues, please contact the Service Desk for assistance.

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