Relevant to: students, faculty, staff.
Introduction
SUNY Empire uses Missouri Book Services (MBS), a subsidiary of Barnes and Noble College Booksellers for the university’s bookstore operations. This article provides assistance on how to navigate the bookstore effectively and answers questions in the Frequently Asked Questions (FAQ) section.
Purchasing Books
Go to MySUNYEmpire and click on the Bookstore icon.
You will see your available financial aid. To use it, click, Get Your Course Materials.
You will see your course materials, both required and recommended, for each course you are registered in. Select the format you wish to purchase for each book: New or Used, Digital, or Market Sellers. Then click add selected to cart. Do this for each book presented.
Note: if a course does not populate, you must contact the instructor for course materials.
When you are ready to purchase, go to the bottom of the page and select Proceed to Checkout.
Review your cart. Click Checkout Now when you are ready to purchase.
Provide your shipping information.
Select your shipping method.
Note: Free Shipping is the default selection and dates provided are an estimate of the expected arrival of course materials. Students may choose to pay for a different method of shipping if desired.
Next, provide your payment method. If your purchase cost exceeds your voucher amount, or you elected not to use your financial aid voucher to purchase books, provide your payment method. Click Review Your Order.
From here, you will accept the Terms & Conditions statement, review and submit your order.
Bookstore FAQ
Does MBS have my bookstore voucher funds yet?
It can take up to 1-2 business days (Monday-Friday, excluding major holidays) for the funds to become active in the MBS system once SUNY Empire submits the information to MBS. SUNY Empire submits this information to MBS daily (Monday-Friday).
MBS does not have access to your personal financial aid information, only the dollar amount of eligible funds. If you have questions about your voucher, eligible funds, allowances, exclusions, or expiration, please contact SUNY Empire 1Stop Student Services or visit https://www.sunyempire.edu/1stop for virtual support.
I'm not seeing my bookstore voucher fund balance when I log in.
Confirm that you have a financial aid credit in TouchNet first and ensure you signed into the bookstore website through MySUNYEmpire and used your single sign-on (SSO) credentials to log-in. If you have confirmed these two steps and the funds are still not visible contact 1Stop Student Services.
I see a voucher of $1000.00 in the bookstore. Is this amount in addition to the account credit I see in TouchNet?
No. If you are entitled to a financial aid refund and authorized the use of financial aid to purchase books that credit amount up to $1000.00 will be available to purchase books in MBS and is part of your total financial aid refund amount.
What if I don’t use the entire $1000.00 to purchase my materials?
Any voucher amount not used to purchase books through MBS will be processed as a refund to you by SUNY Empire State University through your select refund preference with BankMobile Disbursements, a technology solution, powered by BMTX, Inc.
Why aren't my purchases showing in my billing statement?
MBS currently bulk sends book purchase charges back to ESC on a daily basis, Monday – Friday. Book purchase charges should be viewable in Self Service Banner by 12 PM (ET) the next business day after your purchase is made in the MBS site.
Why is my course not showing in the course list?
It’s possible that the course materials for your course have not been finalized yet. If your classes are less than 2 weeks away, please contact your instructor. MBS does not manage the course list - just course materials assigned to your classes by your instructor.
Why is the list of course materials on the bookstore different than what the instructor told us?
Double check your course number and section to be sure you are on the correct location. If your course and section are correct, contact your instructor for clarification.
I have additional questions about my bookstore order or shipping.
Contact MBS Service Center Directly by clicking on the links below:
Related Articles:
View Your Account Statement in TouchNet
Check Your Outstanding Financial Aid Requirements
Select Your Refund Preference with BankMobile Disbursements