Student Resource Guide

Relevant to: students

This article contains information considered accurate at the time of publishing. Technology updates, changes in University security practices, and/or policies and procedures may affect the information in this article - updates to articles are scheduled on a periodic basis and will address any required changes.

Student Resource Guide

Use these resources for 24/7 virtual support, step-by-step articles, videos, AI assistance, and more.

1Stop Student Services

• 1Stop Student Services: video tutorials, step-by-step articles, and BLUE, our AI Chatbot.

Bookstore Support

• Ready for Class (video)
• Guide to Ordering Textbooks
• Keep Your Seat! Avoid Cancellation for Nonpayment (video)
• Learn How to Use Brightspace (for online courses)
• Contact the 1Stop Student Services Team:
  • Phone: 800-847-3000 ext. 2285
  • 1Stop Student Services
  • Email: 1stop@sunyempire.edu
  • 1Stop Live Chat

Academic Support

• Ways to Study
• SUNY Empire Workshops
• Contact the Student Success & Development Team:
  • Phone: 800-847-3000 ext. 1110
  • Email: StudentSuccess@sunyempire.edu

Technical Support

• Getting Started with Microsoft Office 365 & Microsoft Office Training
• Student Technology Support & FAQs
• Submit a Service Incident Ticket (pending update)
• How to Navigate MySUNYEmpire Portal
• Contact the IT Service Desk:
  • Phone: 800-847-3000 ext. 2420
  • Email: service-desk@sunyempire.edu
  • IT Live Chat